Privacy Policy
Who We Are
RemoteDraft provides managed virtual assistant services, remote paralegal and legal administration support, and other digital services to individuals and businesses.
We operate entirely online and deliver all services remotely.
This Privacy Policy explains how RemoteDraft (“we,” “our,” or “us”) collects, uses, discloses, and protects personal information obtained from clients, site visitors, and users of our services.
By accessing our website or using our services, you agree to the terms of this Privacy Policy.
What Personal Data We Collect and Why
When you use our services or contact us through our website, we may collect the following types of personal data:
- Your name, email address, phone number, and professional details when you complete an instruction form, enquiry form, consultation booking, or any other form on our website
- Documents and details you provide at the point of instruction, which may include personal data relating to your own clients such as names, addresses, identification documents, and financial information
- Payment information processed through our payment provider when you purchase a service
- Basic website usage data collected through cookies to support website functionality and analytics,Â
- other types of information which are essential for us to deliver our services
We collect this information solely to carry out the services you instruct us to perform and to communicate with you about your instructions and enquiries.
How We Use Your Data
Personal data collected through our website and instruction forms is used only for the following purposes:
- Processing and fulfilling your service instruction
- Communicating with you about your instruction, including delivering completed work and requesting any additional information needed
- Communicate with you about services, updates, or policy changes
- Issuing invoices and processing payments
- Responding to enquiries submitted through our website
- Prevent fraud, enforce legal agreements, and comply with applicable laws
- Improving our services and website experience based on aggregated, anonymised usage data
- Sharing with partners when it is essential to deliver our services.
We do not sell, rent, or share personal data with third parties for marketing or any unrelated purpose.
Your Clients' Personal Data
Where you share personal data belonging to your own clients as part of an instruction, you do so as the data controller and RemoteDraft acts as a data processor on your behalf. The terms on which we process your clients’ personal data are set out in the Data Processing Terms section of our Terms of Service, which you agree to at the point of instruction. By submitting an instruction and confirming acceptance of our Terms of Service, a Data Processing Agreement on those terms is formed between you and RemoteDraft without the need for a separate document.
If you have any questions about our data processing terms before instructing us, please visit our Contact Page using the subject line “Data Processing” and we will be happy to assist.
How We Store Your Data
Documents and information submitted through our website are received and stored on our website hosting infrastructure. We take reasonable and proportionate steps to protect personal data from unauthorised access, loss, or disclosure. Completed work and associated documents are handled using password-protected systems and deleted within a reasonable time after the instruction is fulfilled and the work delivered to you.
We do not retain client documents or personal data beyond the period necessary to complete and deliver your instruction.
International Data Transfers
RemoteDraft operates internationally. Personal data submitted to us may be processed outside the United Kingdom. Where this occurs, we take reasonable steps to ensure that personal data is handled with care and confidentiality.
By using our services, you consent to such transfer, storage, and processing, even where local privacy laws may differ from those in your jurisdiction.
How Long We Keep Your Data
We retain your contact and instruction details for a reasonable period following completion of your instruction to allow for any follow-up queries. Your clients’ personal data and any documents provided as part of an instruction are deleted as soon as possible after the instruction has been completed and the work delivered.
If you wish to request deletion of your data at any time, please visit our Contact Page using the subject line “Data Deletion Request” and we will action your request.
Your Rights
If you are based in the United Kingdom, you have the following rights regarding your personal data:
- The right to know what personal data we hold about you
- The right to request correction of inaccurate data
- The right to request deletion of your data
- The right to object to or restrict our processing of your data
- The right to request a copy of your data in a portable format
To exercise any of these rights, please visit our Contact Page using the subject line “Data Rights Request” and we will respond within 30 days.
Cookies
Our website may use cookies to support basic website functionality and analytics. No cookies are used to track you across other websites or for advertising purposes. You can manage cookie settings through your browser at any time.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. Use them at your own discretion.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. The date at the top of this page will always reflect when the policy was last updated. Continued use of our services following any update constitutes acceptance of the revised policy.
Contact Us
For any questions, requests, or concerns relating to this Privacy Policy or how we handle your data, please visit our Contact Page and use a subject line relevant to your query such as “Privacy Policy”, “Data Protection”, or “Data Rights Request”.