Terms and Conditions
1. Introduction and Acceptance
These Terms of Service (“Agreement”) govern your use of all services provided by RemoteDraft, a managed remote staffing and digital service provider. RemoteDraft may be referred to as “we,” “our,” “us,” or “service provider” throughout this Agreement.
By accessing our website, purchasing a service, submitting an instruction, or booking a consultation, you (“Client,” “you,” or “your”) confirm that you have read, understood, and agreed to be bound by this Agreement in full.
Where you are engaging RemoteDraft as a consumer, meaning as an individual acting outside the course of any business or profession, nothing in this Agreement affects your statutory rights under applicable consumer protection legislation. Provisions granting RemoteDraft exclusive interpretive authority do not apply to consumers to the extent they conflict with applicable consumer protection law.
2. Services
RemoteDraft provides a range of managed remote services including but not limited to virtual assistant and administrative support, remote paralegal and legal administration services, conveyancing administration support, immigration casework administration, web design and development, WordPress customisation, search engine optimisation, digital marketing, content creation, and other custom digital and professional support services (“Services”).
The specific scope, deliverables, pricing, and turnaround time applicable to each service are set out on the relevant service page and confirmed at the point of instruction or in a custom agreement where applicable.
All staffing personnel and remote professionals assigned to deliver services are engaged, managed, and compensated by RemoteDraft. They are not employees, agents, or contractors of the Client. The Client acquires no employment or agency relationship with any RemoteDraft personnel by virtue of this Agreement.
RemoteDraft reserves the right to reassign, replace, or withdraw any assigned professional at its sole discretion, including for reasons of performance, availability, security, or operational needs.
RemoteDraft makes no guarantees regarding financial outcomes, business growth, search engine rankings, legal results, or operational improvements arising from the Client’s use of our services. All services are delivered on a best-efforts basis.
3. Legal Services Disclaimer
RemoteDraft does not provide legal advice. Services described as paralegal, legal administration, or conveyancing support are administrative and preparatory in nature only. All work product delivered in connection with any legal or paralegal service is for the Client’s review, approval, and use only. The Client retains full professional and legal responsibility for all such work before it is used, issued, or submitted to any third party.
Clients requiring legal advice should consult a qualified legal practitioner licensed in the relevant jurisdiction.
4. Placing an Instruction
An instruction is placed when a client submits a completed instruction form through our website and receives confirmation from RemoteDraft that the instruction has been accepted. Submission of an instruction form alone does not constitute acceptance by RemoteDraft. A binding contract for the relevant service is formed only when RemoteDraft issues a proforma invoice and the client confirms acceptance by making payment in full.
RemoteDraft reserves the right to decline any instruction at its sole discretion without being required to provide a reason.
5. Client Responsibilities
Clients agree to:
a) Provide timely, accurate, and complete task instructions, documents, and any required onboarding materials before work begins.
b) Supervise the day-to-day work of any assigned Remote Talent where applicable, monitor deliverables, and provide constructive feedback.
c) Train assigned Remote Talent in any specific software tools or systems particular to the Client’s preference or organisation where required.
d) Treat all RemoteDraft personnel with professional respect at all times.
e) Pay promptly for all services through RemoteDraft’s accepted payment methods.
f) Report any misconduct, unprofessional behaviour, or performance concerns relating to assigned Remote Talent to RemoteDraft promptly. Failure to report such issues in a timely manner may affect the Client’s eligibility for complaints or refunds related to those concerns.
g) Safeguard access to any information, files, systems, or platforms the Client considers confidential or sensitive. RemoteDraft will not be liable for any misuse, loss, or exposure of such information arising from access granted by the Client.
h). Review and approve all work product delivered by RemoteDraft before it is used, issued, or submitted to any third party. By using, issuing, or submitting any delivered work product, the Client confirms they have reviewed and approved it and accepts full responsibility for its accuracy, legal effect, and suitability.
6. Pricing and Payment
Prices displayed on our website are indicative standard prices for each service as described. Where an instruction involves complexity or requirements beyond the standard scope, RemoteDraft will notify the Client of any price adjustment before work begins. The Client is not committed to proceeding until they have accepted the proforma invoice and made payment.
Payment is required in full before work begins. RemoteDraft will not commence any instruction until payment has been received and confirmed.
Payment is currently accepted via bank transfer, ACH direct debit powered by Stripe, or through any other payment method specified in the service description or during checkout.
Failure to remit timely payment may result in service delays or termination of the instruction.
All prices are quoted in pounds sterling unless otherwise stated.
7. Cancellation and Refund
Remote Staffing Services
a) If RemoteDraft fails to assign a suitable Remote Talent within the delivery timeframe specified in the selected worker profile or custom agreement, the Client may request a refund.
b) Refund requests must be submitted within three (3) business days of the missed deadline.
c) Up to 10% may be deducted from the refund to cover administrative, sourcing, and payment processing expenses.
d) Early cancellations where sourcing has already begun may result in partial forfeiture of up to 50% of the payment made, the exact percentage of which is at RemoteDraft’s discretion
e) Sourcing is considered to have begun once payment has been received by RemoteDraft.
Digital, Task-based and On-Demand Services
a) Refunds for these services follow a strict timeline:
• Within 12 hours of payment: 70% refund
• 12 to 24 hours after payment: 50% refund
• After 24 hours: No refund
b) Non-delivery within the promised timeframe where the fault is solely RemoteDraft’s entitles the Client to a full refund.
Monthly Retainer Services
- Either party may terminate a monthly retainer arrangement by providing 30 days written notice
- Where a retainer fee has been paid for a month in which termination occurs, RemoteDraft will deliver all work in progress up to the point of termination
- No refund will be issued for unused hours within a month
8. Delivery and Turnaround
Target turnaround times are stated within each service description and begin from the point at which all required documents, information, and instructions have been received in full and payment has been confirmed. RemoteDraft will make every reasonable effort to deliver within the stated turnaround time.
Where a Client fails to provide required documents or information promptly, RemoteDraft accepts no responsibility for any resulting delay.
Urgent delivery may be available on some services subject to availability. Delivery one working day ahead of the standard turnaround carries a surcharge of 25% of the service price. Next working day delivery carries a surcharge of 50% of the service price. Urgent delivery must be agreed with RemoteDraft before the instruction is placed and confirmed in the proforma invoice.
Delays caused by client inaction, unavailable assets, incomplete instructions, or miscommunication do not qualify for refunds.
9. Revisions
One round of reasonable revisions is included within the scope of each service, provided the revision request falls within the original scope of the instruction and is submitted within three working days of delivery. Revisions arising from new or changed instructions, or from additional information not provided at the point of original instruction, will be treated as a new instruction and priced accordingly.
10. Non-Solicitation and Anti-Poaching Agreement
The Client agrees not to directly or indirectly solicit, offer employment to, contract with, or otherwise engage any RemoteDraft’s personnel or Remote Talent assigned to the Client, during the term of service and for a period of three years following the termination of services.
In the event of such engagement, whether direct or indirect, the Client shall pay RemoteDraft a non-negotiable placement fee of £20,000 per Remote Talent as compensation for loss of talent, investment in training, and breach of this Agreement.
RemoteDraft reserves the right to enforce this clause in the Client’s local jurisdiction. If RemoteDraft prevails in any enforcement action, the Client shall bear all of RemoteDraft’s associated legal and administrative costs.
11. Discount Codes and Subsidies
a) Clients who use any promotional discount code must meet and maintain the eligibility criteria for that promotion. Clients who receive a subsidy through a nonprofit partner program must meet the eligibility criteria as determined by the nonprofit, not RemoteDraft.
b) RemoteDraft only administers the subsidy or discount on behalf of the nonprofit; it does not determine who qualifies.
c) Subsidized accounts may be subject to verification or audit to confirm legitimate use.
d) Any fraudulent use of subsidy codes, including sharing them outside intended beneficiaries, will result in immediate account termination, full billing at standard rates, and potential reporting to the sponsoring organization.
12. Third-Party and Partner Relationships
a) RemoteDraft may partner with third-party organizations, including but not limited to billing and payment partners, payment processors, and nonprofit entities, for the purpose of administering payments or offering client subsidies.
b) These partners are not service providers and do not participate in the delivery, oversight, or execution of RemoteDraft’s services.
c) Clients agree to indemnify and hold harmless all such partner organizations from any claims, damages, or liabilities arising from their use of RemoteDraft services.
13. Intellectual Property
RemoteDraft retains ownership of all internal templates, systems, processes, methodologies, and working materials used in delivering its services. Nothing in this Agreement transfers ownership of RemoteDraft’s internal materials to the Client.
RemoteDraft reserves the right to use anonymised samples of work performed for the Client for portfolio, training, and other legitimate business purposes.
14. Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or sensitive information exchanged during the service period and following its conclusion.
The Client agrees to treat any information shared by RemoteDraft in connection with the delivery of services, including working methods, processes, pricing structures, and internal systems, as confidential and not to disclose it to any third party without RemoteDraft’s prior written consent.
Any breach of this confidentiality clause by the Client shall attract a fixed penalty of £10,000 per breach, without prejudice to RemoteDraft’s right to seek additional damages where the actual loss suffered by RemoteDraft exceeds that amount.
15. Data Processing Terms
This clause constitutes a Data Processing Agreement between RemoteDraft and the Client for the purposes of applicable data protection legislation. By accepting this Agreement, both parties agree to the following data processing terms.
a). Roles Where the Client shares personal data relating to their own customers or third parties as part of an instruction, the Client acts as the data controller and RemoteDraft acts as the data processor in respect of that personal data.
b). Processing Instructions RemoteDraft will process personal data only on the documented instructions of the Client and solely for the purpose of fulfilling the relevant instruction.
c). Confidentiality of Processing RemoteDraft will ensure that all personnel involved in processing personal data are subject to appropriate confidentiality obligations.
d). Security RemoteDraft will implement reasonable and proportionate technical and organisational measures to protect personal data against unauthorised access, loss, destruction, or disclosure, appropriate to the nature of the data and the risks involved.
e). Sub-processors RemoteDraft may use third party services such as website hosting providers, cloud storage providers, and payment processors in the course of delivering its services. The Client acknowledges and consents to the use of such sub-processors by accepting this Agreement.
f). Assistance RemoteDraft will provide reasonable assistance to the Client in meeting the Client’s own data protection obligations, including responding to requests from data subjects, to the extent that such assistance is within RemoteDraft’s reasonable capability.
g). Deletion of Data Upon completion and delivery of an instruction, RemoteDraft will delete all personal data provided in connection with that instruction within a reasonable period, unless retention is required for a legitimate legal or administrative purpose.
h). Information RemoteDraft will make available to the Client such information as is reasonably necessary to demonstrate compliance with these data processing terms upon written request submitted through our Contact Page.
16. Limitation of Liability
RemoteDraft’s total liability to the Client in connection with any instruction or engagement whatsoever, whether arising in contract, tort, or otherwise, is limited to the total fees paid by the Client for the specific instruction or engagement giving rise to the claim.
RemoteDraft is not liable for any indirect, consequential, special, or incidental losses arising from or in connection with any instruction or the use of any work product delivered, including but not limited to loss of profits, loss of business, loss of revenue, loss of anticipated savings, loss of clients, damage to reputation, or any claim made against the Client by a third party.
RemoteDraft disclaims all warranties, express or implied, regarding the performance, qualifications, suitability, or outcomes related to any assigned Remote Talent or delivered work product.
The Client’s responsibility to review and approve all work product before use is a fundamental condition of this Agreement. RemoteDraft accepts no liability for any loss or consequence arising from the Client’s use of work product, whether is has or has not been adequately reviewed and approved.
17. Termination
a). Either party may terminate a task-based instruction or service before work has commenced by providing written notice. The cancellation and refund provisions clause above shall apply.
b). Either party may terminate a monthly plan or retainer arrangement by providing 30 days written notice.
c). RemoteDraft reserves the right to terminate any instruction, plan, retainer, or service arrangement immediately and without notice where the Client breaches any provision of this Agreement, fails to make payment, abuses or mistreats RemoteDraft personnel, or where RemoteDraft reasonably considers that continuing the arrangement would be inappropriate or unlawful.
d). Upon termination, all outstanding payments become immediately due and payable.
e). The obligations set out in the confidentiality, non-solicitation, data processing, dispute resolution, and limitation of liability clauses of this Agreement survive termination and remain in full force and effect for a minimum period of three years.
18. Dispute Resolution
a). Any dispute or claim arising out of or relating to this Agreement or any services provided under it shall be addressed through the following staged process:
b). Stage (Direct Negotiation): Either party may initiate dispute resolution by notifying the other in writing of the nature of the dispute. Both parties agree to attempt to resolve the dispute through good faith direct negotiation for a period of 30 days from the date of that written notification before proceeding to any further stage.
c). Stage 2 (Online Mediation): Where direct negotiation does not resolve the dispute within 30 days, either party may refer the matter to online mediation. Mediation shall be conducted by a three-person panel constituted by RemoteDraft and administered entirely online.
The Client shall bear the initial cost of the mediation process. Where the mediation panel finds wholly or substantially in favour of the Client, RemoteDraft shall reimburse all mediation costs. Where the panel finds partially in favour of the Client, RemoteDraft shall reimburse half of the mediation costs. In all other outcomes, the Client bears the mediation costs in full. Both parties agree to participate in the mediation process in good faith.
d). Stage 3 (Court Proceedings): Where mediation does not resolve the dispute, the Client may elect to pursue the matter through court proceedings. Before filing any court claim, the Client must notify RemoteDraft in writing of their intention to commence proceedings. RemoteDraft will respond in writing confirming the applicable jurisdiction, which may be the jurisdiction of the courts located in the area where the RemoteDraft personnel who handled the instruction giving rise to the dispute principally resides. The Client may not commence formal court proceedings until RemoteDraft has confirmed the applicable jurisdiction in writing.
e). Failure to follow this process shall render any proceedings commenced by the Client procedurally invalid under this Agreement.
19. Governing Law and Jurisdiction
a). Governing Law: This Agreement and any dispute or claim arising out of or in connection with it are governed by the laws of the jurisdiction to be exclusively determined by RemoteDraft, which may be the jurisdiction where the RemoteDraft personnel who handled the relevant instruction principally operates, as determined by RemoteDraft.
b). Jurisdiction for Litigation: Any court proceedings commenced following the completion of the dispute resolution process set out in this Agreement shall be brought exclusively in the courts of the jurisdiction to be determined by RemoteDraft, which may be the jurisdiction where the RemoteDraft personnel who handled the relevant instruction principally operates, as confirmed by RemoteDraft in writing upon the Client’s notification of intent to litigate. The Client irrevocably submits to the exclusive jurisdiction of those courts for the purpose of any such proceedings.
c). Exception – Enforcement of Non-Solicitation Clause: Notwithstanding the above, RemoteDraft reserves the right to pursue enforcement of the non-solicitation and anti-poaching clause set out in this Agreement in the Client’s local jurisdiction. In such cases, the applicable laws and courts of the Client’s location may be used to determine and enforce the claim. If RemoteDraft prevails, the Client shall be responsible for all legal and administrative costs incurred by RemoteDraft in enforcing the claim.
20. Electronic Service of Notices
The Client agrees that all formal communications from RemoteDraft, including but not limited to legal notices, mediation notices, notices from debt collection agents or legal representatives appointed by RemoteDraft, payment demands, penalty notices, and termination notices, shall be deemed validly served when sent to the email address provided by the Client at the point of registration, instruction, or consultation booking.
It is the Client’s sole responsibility to ensure that the email address provided to RemoteDraft is current, accurate, and actively monitored. RemoteDraft bears no responsibility for formal communications not received due to an outdated, incorrect, or unmonitored email address provided by the Client.
21. Post-Transaction Cooperation and Information Obligation
For a period of five years following the conclusion of any instruction or engagement with RemoteDraft, the Client agrees to provide honest and accurate information to RemoteDraft upon reasonable written request where such information is necessary to assist RemoteDraft in assessing whether the Client has breached any provision of this Agreement, including but not limited to the non-solicitation and anti-poaching clause.
The Client agrees not to instruct, encourage, or facilitate any third party to withhold information from RemoteDraft that is reasonably sought in connection with investigating a potential breach of this Agreement. Where it is within the Client’s reasonable power to facilitate the release of relevant information held by a third party, the Client agrees to cooperate in doing so.
Knowingly providing false, misleading, or incomplete information in response to a legitimate written request from RemoteDraft under this clause shall attract a fixed penalty of £5,000, without prejudice to RemoteDraft’s right to seek additional damages where actual loss exceeds that amount.
22. Interest on Overdue Amounts
Interest shall apply to all monies due and owing to RemoteDraft under this Agreement that remain unpaid after the due date, including invoice amounts, penalty amounts, mediation costs awarded to RemoteDraft, and any other sums owing.
Interest shall accrue daily from the date the relevant sum falls due until the date of actual payment in full, at a rate of 6% per annum above the Monetary Policy Rate of the country where the RemoteDraft personnel who handled the relevant instruction principally resides at the time the sum falls due.
23. Collection of Monies by Agents
The Client agrees that RemoteDraft may appoint debt collection agents, legal representatives, or other authorised agents in the Client’s jurisdiction or elsewhere to recover any amounts owed to RemoteDraft under this Agreement, including invoice amounts, penalty amounts, mediation costs, interest, and any other sums due. The Client consents to such agents taking all reasonable and lawful steps to recover monies owed on RemoteDraft’s behalf.
24. Modifications to Terms
a) RemoteDraft reserves the right to update or modify these Terms at any time without prior notice.
b) It is the Client’s responsibility to review the Terms periodically. Continued use of our services following any changes constitutes acceptance of the revised Terms.
25. Severability
If any provision of this Agreement is found to be invalid, unlawful, or unenforceable by any court or arbitration panel of competent jurisdiction, that provision shall be deemed severed from this Agreement. The remaining provisions shall continue in full force and effect as if the severed provision had never formed part of this Agreement.
26. Entire Agreement
This Agreement, together with any proforma invoice, service description, and custom agreement accepted by the Client, constitutes the entire agreement between RemoteDraft and the Client in respect of the relevant services and supersedes all prior representations, discussions, negotiations, and agreements whether written or oral relating to the same subject matter. No statement, promise, or representation made before or during any consultation call or pre-instruction communication forms part of this Agreement unless expressly incorporated in writing.
27. Interpretation
Where any provision of this Agreement is ambiguous or where a matter arises that is not expressly addressed herein, RemoteDraft reserves the right to determine the correct interpretation or resolution of that matter. RemoteDraft’s determination shall be final and binding on the Client, subject only to the arbitration process set out in this Agreement.
This clause does not apply where the Client is a consumer, to the extent that it conflicts with applicable consumer protection legislation.
28. Force Majeure
RemoteDraft shall not be held liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to natural disasters, internet outages, power failures, strikes, pandemics, legal restrictions, or changes in applicable laws or regulations. Where a force majeure event affects RemoteDraft’s ability to deliver a service, RemoteDraft will notify the Client as soon as reasonably practicable and will resume performance as soon as the circumstances allow.
29. Contact Information
If you have any questions regarding these Terms, please contact by visiting and filling out the form on our Contact page.