Terms and Conditions
These Terms and Conditions (“Agreement”) govern your use of the services provided by RemoteDraft, a remote staffing and digital service provider. RemoteDraft may be referred to as “we,” “our,” “us,” or “service provider.”
By accessing or using our services, you (“Client,” “you,” or “your”) agree to be bound by this Agreement.
This Agreement applies to all services offered by RemoteDraft, including but not limited to the provision of remote staffing (such as virtual assistants and administrative professionals), digital services (such as website design, SEO, content creation, and marketing), and related support services.
It outlines the responsibilities of both parties, including terms of service delivery, payment, refund and cancellation policies, intellectual property rights and others.
Services Provided
RemoteDraft provides managed staffing services including virtual assistants, administrative professionals, and other remote workers, as well as digital services such as website design, SEO, content creation, digital marketing, and other custom tasks (“On-Demand Services”).
All staffing personnel are assigned, managed, and paid by RemoteDraft and are not employees or agents of the Client.
Service Delivery
• Staffing timelines are listed per role profile.
• Digital services follow agreed scopes and timelines. Delays caused by client inaction, unavailable assets, or miscommunication do not qualify for refunds.
• RemoteDraft reserves the right to reassign, replace, or withdraw any assigned Remote Talent at its sole discretion, including for reasons of performance, availability, security, or operational needs.
• RemoteDraft makes no guarantees regarding financial outcomes, business growth, or operational improvements as a result of the Client’s use of our services. All services are delivered on a best-effort basis.
Client Responsibilities
Clients agree to:
a) Provide timely, accurate task instructions and any required onboarding documentation.
b) Supervise the day-to-day work of their assigned Remote Talent, monitor deliverables, and provide constructive feedback.
c) Train assigned Remote Talent in specific software tools or systems of the Client’s preference or those used within the Client’s organization.
d) Treat assigned Remote Talent with professional respect.
e) Not solicit, hire, or attempt to directly engage any Remote Talent outside the platform during the contract with us and for at least thirty-six (36) months after the contract ends.
f) Pay promptly for all services through RemoteDraft’s accepted payment methods.
g) Promptly report any misconduct, unprofessional behavior, or performance issues concerning their assigned Remote Talent to RemoteDraft. Failure to report such issues in a timely manner may affect the Client’s eligibility for complaints or refunds related to those concerns.
h) Safeguard access to any information, files, systems, or platforms they deem confidential or sensitive, as RemoteDraft will not be liable for any misuse, loss, or exposure of such information.
Payment Terms
a) All services must be paid for in accordance with the terms specified in the description of each service.
b) Payment is currently accepted via bank transfer, through ACH direct debit powered by Stripe, or through any other payment method provided in the service description or during checkout.
c) Failure to remit timely payment may result in service delays or termination.
Cancellation and Refund
Remote Staffing Services
a) If RemoteDraft fails to assign a suitable Remote Talent within the delivery timeframe specified in the selected worker profile or custom agreement, you may request a refund.
b) Refund requests must be submitted within three (3) business days of the missed deadline.
c) Up to 10% may be deducted from the refund to cover administrative, sourcing, and payment processing expenses.
d) Early cancellations where sourcing has already begun may result in partial forfeiture (up to 50%) of payment, the exact percentage of which is at our discretion.
e) Sourcing is considered to have begun once payment has been received by us.
Digital and On-Demand Services
a) Refunds for digital services follow a strict timeline:
• Within 12 hours of payment: 70% refund
• 12 to 24 hours after payment: 50% refund
• After 24 hours: No refund
b) Non-delivery within the promised timeframe entitles the Client to a full refund (only in situations where the fault is ours).
Clients Receiving Discount or Nonprofit Subsidy
a) Clients who use any promotional discount code must meet and maintain the eligibility criteria for that promotion. Clients who receive a subsidy through a nonprofit partner program must meet the eligibility criteria as determined by the nonprofit, not RemoteDraft.
b) RemoteDraft only administers the subsidy or discount on behalf of the nonprofit; it does not determine who qualifies.
c) Subsidized accounts may be subject to verification or audit to confirm legitimate use.
d) Any fraudulent use of subsidy codes, including sharing them outside intended beneficiaries, will result in immediate account termination, full billing at standard rates, and potential reporting to the sponsoring organization.
Non-Solicitation and Anti-Poaching Agreement
a) The Client agrees not to directly or indirectly solicit, offer employment to, contract with, or otherwise engage any Remote Talent assigned to the Client, during the term of service and for a period of three (3) years following the termination of services.
b) In the event of such engagement—whether direct or indirect—the Client shall pay RemoteDraft a non-negotiable placement fee of $20,000 USD per Remote Talent as compensation for the loss of talent, investment in training, and breach of agreement.
c) RemoteDraft reserves the right to enforce this clause in the Client’s jurisdiction and, if RemoteDraft prevails, the Client shall bear all of RemoteDraft’s associated legal and administrative costs.
Third-Party and Partner Relationships
a) RemoteDraft may partner with third-party organizations, including but not limited to billing and payment partners, payment processors, and nonprofit entities, for the purpose of administering payments or offering client subsidies.
b) These partners are not service providers and do not participate in the delivery, oversight, or execution of RemoteDraft’s services.
c) Clients agree to indemnify and hold harmless all such partner organizations from any claims, damages, or liabilities arising from their use of RemoteDraft services.
Confidentiality
Intellectual Property
Limitation of Liability
a) RemoteDraft shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of profits, revenue, or data.
b) The Client agrees that RemoteDraft’s maximum liability, if any, shall not exceed the amount paid by the Client for the services in question.
c) RemoteDraft disclaims any warranties—express or implied—regarding the performance, qualifications, or outcomes related to the assigned Remote Talent.
Termination
a. Either party may terminate the service agreement at any time by providing a minimum of seven (7) days’ written notice.
b. RemoteDraft reserves the right to terminate services immediately in cases of non-payment, breach of these Terms, abuse of staff, or fraudulent activity.
c. Upon termination, all outstanding payments shall become immediately due.
d. Obligations regarding confidentiality, non-solicitation, and dispute resolution shall survive termination.
e. Refunds, if any, will be processed in accordance with the Cancellation and Refund Policy section.
Modifications to Terms
a) RemoteDraft reserves the right to update or modify these Terms at any time without prior notice.
b) It is the Client’s responsibility to review the Terms periodically. Continued use of our services following any changes constitutes acceptance of the revised Terms.
Dispute Resolution and Arbitration
a) Any disputes or claims arising out of or relating to these Terms or services rendered must first be resolved through confidential arbitration handled by arbitrators in the service provider’s primary place of operation.
b) The Client agrees to bear their own legal costs and, if RemoteDraft prevails, compensate RemoteDraft for all reasonable legal or administrative expenses incurred.
c) No legal action may be initiated unless arbitration has first been pursued in good faith in the service provider’s primary place of operation.
Entire Agreement
These Terms and Conditions, along with any service descriptions, custom agreements, or written addenda explicitly referenced or agreed to by RemoteDraft, constitute the entire agreement between the client and RemoteDraft regarding the subject matter herein. They supersede all prior oral or written communications not incorporated by reference.
Severability
Governing Law and Jurisdiction
Except as otherwise provided in this Agreement, these Terms shall be governed by and construed in accordance with the laws of the service provider’s primary place of operation.
All disputes, claims, or controversies arising out of or in connection with this Agreement shall be resolved exclusively in the courts located in the service provider’s principal place of business, following good-faith arbitration as described in the Dispute Resolution section.
Exception – Enforcement of Non-Solicitation Clause:
Notwithstanding the above, the service provider reserves the right to pursue enforcement of the Non-Solicitation and Anti-Poaching Clause in the client’s local jurisdiction. In such a case, the applicable laws and courts of the client’s location may be used to determine and enforce the claim. If the service provider prevails, the client shall be responsible for all legal and administrative costs incurred by the service provider in enforcing the claim.
Force Majeure
RemoteDraft shall not be held liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to natural disasters, internet outages, strikes, legal restrictions, or changes in applicable laws or regulations.
Contact Information
If you have any questions regarding these Terms, please contact us at:
[email protected]